Frequently Asked
Questions

We proudly serve Plymouth and the South Shore of Massachusetts, including towns like Scituate, Marshfield, Hingham, Duxbury, and surrounding areas.

We offer a wide range of cleaning services, including residential cleaning, commercial and office cleaning, move-in/move-out cleaning, post-construction cleaning, Airbnb and rental property cleaning, and extra cleaning services like oven and refrigerator cleaning.

Yes, we bring all the necessary cleaning supplies and equipment to clean your home or office thoroughly. If you have specific products you'd like us to use, please let us know, and we'll be happy to accommodate your preferences.

Absolutely! All of our professional cleaners are fully insured and bonded for your peace of mind. We take the safety and security of your property very seriously.

You can request a free, personalized quote by visiting our Get a Quote page, calling us directly at (774) 454-3121, or emailing us at info@brightwaycleaningservices.com. We offer free in-home estimates for a more accurate price. We'll assess your needs and provide a competitive estimate based on your specific requirements.

Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. Regular cleaning helps maintain a clean and healthy environment in your home or office.

Absolutely! We understand that every space is unique. We offer customizable cleaning plans to suit your specific needs and preferences, ensuring you get exactly what you want from our services.

Our standard cleaning service includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and wiping down surfaces. For a detailed checklist, please refer to our Services page.

Yes, we offer eco-friendly cleaning solutions upon request. If you prefer environmentally friendly products, please let us know, and we'll accommodate your needs to help protect our beautiful Massachusetts environment.

We require at least 24 hours notice for cancellations or rescheduling. This allows us to adjust our schedule accordingly. Late cancellations may be subject to a fee.

With over 25 years of experience, we pride ourselves on attention to detail and customer satisfaction. Our team is trained to provide consistent, high-quality cleaning services. We also welcome feedback to improve our services continuously.

Yes, we specialize in post-construction and post-renovation cleaning, removing dust and debris to make your space move-in ready. We have the expertise and equipment to handle the unique challenges of post-construction cleanup.

No, you do not need to be present during the cleaning. Many of our clients provide us with access instructions or a key. Rest assured, your property is in safe hands with our trusted and vetted team.

We accept various forms of payment, including credit cards, checks, and cash. Payment is typically due during service unless other arrangements have been made.

Your satisfaction is our top priority. If you're not completely satisfied with any area we've cleaned, please let us know within 24 hours, and we'll re-clean it at no additional charge.

Yes, we offer one-time deep cleaning services for special occasions, seasonal cleaning, or whenever you need a thorough cleaning. This is perfect for spring cleaning or preparing for guests.

We strive to provide consistency by sending the same team to your home or office whenever possible. This helps ensure familiarity and consistent service quality.

We welcome any special requests or specific instructions you may have. Please communicate these to us when scheduling your service, and we'll make sure to accommodate them.

Yes, we offer specialized cleaning services for Airbnb and vacation rentals, including turnover cleaning, linen changes, and restocking essentials to ensure your guests have a wonderful experience.

Yes, you can enhance your recurring cleaning plan with our extra cleaning services, such as inside fridge cleaning, oven cleaning, hand wiping blinds, and more. Just let us know which services you'd like to add.

We recommend scheduling your cleaning service at least a week in advance to secure your preferred date and time. However, depending on availability, we may be able to accommodate last-minute requests.

Yes, we offer flexible scheduling, including weekends and after-hours cleaning for offices and businesses, to minimize disruption to your operations.

Yes, the cleaning products we use are safe for both children and pets. Please let us know if you have any specific concerns or product preferences.

To help us provide the most efficient service, we recommend tidying up any clutter and securing valuables or important documents. This allows our team to focus on cleaning rather than organizing.