Question 1

What areas do you serve?

Accepted Answer

We proudly serve Plymouth and the South Shore of Massachusetts, including towns like Scituate, Marshfield, Hingham, Duxbury, and surrounding areas.

Question 2

What types of cleaning services do you offer?

Accepted Answer

We offer a wide range of cleaning services, including residential cleaning, commercial and office cleaning, move-in/move-out cleaning, post-construction cleaning, Airbnb and rental property cleaning, and extra cleaning services like oven and refrigerator cleaning.

Question 3

Do you provide cleaning supplies and equipment?

Accepted Answer

Yes, we bring all the necessary cleaning supplies and equipment to clean your home or office thoroughly. If you have specific products you'd like us to use, please let us know, and we'll be happy to accommodate your preferences.

Question 4

Are your cleaners insured and bonded?

Accepted Answer

Absolutely! All of our professional cleaners are fully insured and bonded for your peace of mind. We take the safety and security of your property very seriously.

Question 5

How do I get a quote for your cleaning services?

Accepted Answer

You can request a free, personalized quote by visiting our Get a Quote page, calling us directly at (774) 454-3121, or emailing us at info@brightwaycleaningservices.com. We offer free in-home estimates for a more accurate price. We'll assess your needs and provide a competitive estimate based on your specific requirements.

Question 6

Do you offer recurring cleaning services?

Accepted Answer

Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. Regular cleaning helps maintain a clean and healthy environment in your home or office.

Question 7

Can I customize my cleaning plan?

Accepted Answer

Absolutely! We understand that every space is unique. We offer customizable cleaning plans to suit your specific needs and preferences, ensuring you get exactly what you want from our services.

Question 8

What is included in your standard cleaning service?

Accepted Answer

Our standard cleaning service includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and wiping down surfaces. For a detailed checklist, please refer to our Services page.

Question 9

Do you offer eco-friendly cleaning options?

Accepted Answer

Yes, we offer eco-friendly cleaning solutions upon request. If you prefer environmentally friendly products, please let us know, and we'll accommodate your needs to help protect our beautiful Massachusetts environment.

Question 10

What is your cancellation policy?

Accepted Answer

We require at least 24 hours notice for cancellations or rescheduling. This allows us to adjust our schedule accordingly. Late cancellations may be subject to a fee.

Question 11

How do you ensure quality and reliability?

Accepted Answer

With over 25 years of experience, we pride ourselves on attention to detail and customer satisfaction. Our team is trained to provide consistent, high-quality cleaning services. We also welcome feedback to improve our services continuously.

Question 12

Are you equipped to handle post-construction cleaning?

Accepted Answer

Yes, we specialize in post-construction and post-renovation cleaning, removing dust and debris to make your space move-in ready. We have the expertise and equipment to handle the unique challenges of post-construction cleanup.

Question 13

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be present during the cleaning. Many of our clients provide us with access instructions or a key. Rest assured, your property is in safe hands with our trusted and vetted team.

Question 14

How do I pay for your services?

Accepted Answer

We accept various forms of payment, including credit cards, checks, and cash. Payment is typically due during service unless other arrangements have been made.

Question 15

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our top priority. If you're not completely satisfied with any area we've cleaned, please let us know within 24 hours, and we'll re-clean it at no additional charge.

Question 16

Do you offer one-time deep cleaning services?

Accepted Answer

Yes, we offer one-time deep cleaning services for special occasions, seasonal cleaning, or whenever you need a thorough cleaning. This is perfect for spring cleaning or preparing for guests.

Question 17

Can I request the same cleaning team each time?

Accepted Answer

We strive to provide consistency by sending the same team to your home or office whenever possible. This helps ensure familiarity and consistent service quality.

Question 18

How do you handle special requests or specific cleaning instructions?

Accepted Answer

We welcome any special requests or specific instructions you may have. Please communicate these to us when scheduling your service, and we'll make sure to accommodate them.

Question 19

Do you clean Airbnb and vacation rental properties?

Accepted Answer

Yes, we offer specialized cleaning services for Airbnb and vacation rentals, including turnover cleaning, linen changes, and restocking essentials to ensure your guests have a wonderful experience.

Question 20

Can I add extra services to my recurring cleaning plan?

Accepted Answer

Yes, you can enhance your recurring cleaning plan with our extra cleaning services, such as inside fridge cleaning, oven cleaning, hand wiping blinds, and more. Just let us know which services you'd like to add.

Question 21

How far in advance do I need to schedule a cleaning?

Accepted Answer

We recommend scheduling your cleaning service at least a week in advance to secure your preferred date and time. However, depending on availability, we may be able to accommodate last-minute requests.

Question 22

Do you clean during weekends or after business hours?

Accepted Answer

Yes, we offer flexible scheduling, including weekends and after-hours cleaning for offices and businesses, to minimize disruption to your operations.

Question 23

Are your cleaning products safe for children and pets?

Accepted Answer

Yes, the cleaning products we use are safe for both children and pets. Please let us know if you have any specific concerns or product preferences.

Question 24

What should I do to prepare for my cleaning service?

Accepted Answer

To help us provide the most efficient service, we recommend tidying up any clutter and securing valuables or important documents. This allows our team to focus on cleaning rather than organizing.

Frequently Asked Questions

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